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How does the prescription process work?

Part of the attraction of videoDoc is the option for a patient to get their prescription faxed directly to a pharmacy of their choice. Our dedicated Care Team provide a support service to ensure this process runs smoothly for both the patient and the pharmacy. First, the videoDoc Care Team will call the pharmacy to confirm fax details and to advise of the patient’s request. The prescription is then sent via secure GDPR-compliant efax service or health mail if the pharmacy is registered. After the fax is sent, our Care Team will also follow up with the pharmacy to confirm that the prescription has been received. Once this is confirmed, videoDoc will send the patient a text message to advise them that the prescription has been sent.

See an online doctor today from £20

Join thousands of people who get medical advice, diagnosis and treatment from doctors throughout the UK right here, every day. Ensure you have a doctor when and where you need them, download the videoDoc app today.