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Where do I go to give feedback, enquiries or complaints?

We take all complaints very seriously and endeavour to find a solution to your issue as fast as possible. First, we acknowledge your feedback in writing within 24 hours. Then, we aim to respond to you within 72 hours (depending on the nature of the complaint and the investigation required). You can contact us with your complaint via email to info@videoDoc.co.uk, by telephone to our Care Team on 0203 744 4226 (Monday to Friday from 8am until 6pm) or by post to videoDoc, Lansdowne House, 57 Berkeley Square, London, W1J 6ER, England.

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Join thousands of people who get medical advice, diagnosis and treatment from doctors throughout the UK right here, every day. Ensure you have a doctor when and where you need them, download the videoDoc app today.